All-in-one, customer experience and automation tool

Help desk, Live Chat, Chatbot, No-code bot builder, Visitor tracking, Heatmap Video, Banner Maker, Social Media Posting and many more tools in a single app

Solve inquiries faster and personalize conversations with intuitive & collaborative support over Slack

100+ brands trusted our team. Its your turn now.

Let your bot engage with customers

Choosing right call to action tool for your website, has never been an easy decision

Website is ready, ads are running, burning cash everyday. Its time to automate your customer journey. Go beyond a simple chat button, and integrate all in mChat widget to your website as a First Response Tool. mChat widget is capable of handlingĀ  longer conversation over web chat or a quick conversation over WhatsApp or Messenger


Know how customers exploring your website

Stop guessing what your visitors want. Learn priceless information from observing your potential customer

You traffic is increasing every week. Now you need a tool which delivers not justĀ  the gleaning insights on visitor location and demographic but also helps you monitor Visitors browsing behaviour for better understanding. Enable mTrack widget and playback everything visitors do on your siteĀ 

Automate Help desk and Ticketing

Help desk and ticketing system helps you deliver the best customer serviceĀ  and manage customer conversations and improve collaboration

Customer base is growing. You need a professional help desk tool or ticketing system to record all interactions with your customers and enable SLA tracking to avoid any contract breach. mTicket takes care of entire help desk management for your business. You can also configure ticket assignment rule and and fulfilment logic

Contextual Conversation : Omnichannel Communication

Communicate with your customers over the channel they want to converse in real time

Mfluence offers you an option of integrating multiple modern day OTT and non OTT basedĀ  communication channel in a single app. A routing rule can be configured to route the right channel to the right agent at the right timeĀ 

Optimised Customer Service

Thinking of customer first. Enhance your customer delight team and empower your customers to reach you when they need you over the channel more convenient to them.

Accelerate Business Automation

Looking for value addition in your business communication. Leverage the power of our AI enabled flow control and offer customers a niche experience at every touch points.


Power Up Lead Generation

Looking for value addition in your business communication. Leverage the power of our AI enabled flow control and offer customers a niche experience at every touch points.

fall in love with our features

Multiple Channels

Brands can configure more than one communication channel for better customer engagement and brand loyalty

Predictive Tagging

AI engine helps agents by predicting and tagging keywords from conversation, guarantying speedy resolution

Operator Panel

Cloud based dedicated login for each operator to handle customer support from any corner of the globle

Contextual Routing

Take control of all conversations and route it to right agent or bot based on identity, logic, scope and other parameters

GUI based Logic Designer

No technical expertise required to create complex routing logic. Use GUI based tool to configure your routing rule.

Sticky Agent

Intelligent routing algorithm to find and attach a sticky agent to ensure repeated one to one chat with same agent

AI Assisted customer communication

90 percent of consumers expect the brands to respond in less than 8 hrs

Bring your own bot

All conversation across the channels goes through flow control automation engine. No technical expertise required to create GUI based routing rule with multiple scope, conditions and fulfilment. Global parameters based on working hours helps routing conversation to a bot or agent. Now you can bring your own favourite bot from Google Dialogflow or AWS Lex