Help desk, Live Chat, Chatbot, No-code bot builder, Visitor tracking, Heatmap Video, Banner Maker, Social Media Posting and many more tools in a single app
Solve inquiries faster and personalize conversations with intuitive & collaborative support over Slack
Choosing right call to action tool for your website, has never been an easy decision
Website is ready, ads are running, burning cash everyday. Its time to automate your customer journey. Go beyond a simple chat button, and integrate all in mChat widget to your website as a First Response Tool. mChat widget is capable of handlingĀ longer conversation over web chat or a quick conversation over WhatsApp or Messenger
Stop guessing what your visitors want. Learn priceless information from observing your potential customer
You traffic is increasing every week. Now you need a tool which delivers not justĀ the gleaning insights on visitor location and demographic but also helps you monitor Visitors browsing behaviour for better understanding. Enable mTrack widget and playback everything visitors do on your siteĀ
Help desk and ticketing system helps you deliver the best customer serviceĀ and manage customer conversations and improve collaboration
Customer base is growing. You need a professional help desk tool or ticketing system to record all interactions with your customers and enable SLA tracking to avoid any contract breach. mTicket takes care of entire help desk management for your business. You can also configure ticket assignment rule and and fulfilment logic
Communicate with your customers over the channel they want to converse in real time
Mfluence offers you an option of integrating multiple modern day OTT and non OTT basedĀ communication channel in a single app. A routing rule can be configured to route the right channel to the right agent at the right timeĀ
Thinking of customer first. Enhance your customer delight team and empower your customers to reach you when they need you over the channel more convenient to them.
Looking for value addition in your business communication. Leverage the power of our AI enabled flow control and offer customers a niche experience at every touch points.
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Looking for value addition in your business communication. Leverage the power of our AI enabled flow control and offer customers a niche experience at every touch points.
Brands can configure more than one communication channel for better customer engagement and brand loyalty
AI engine helps agents by predicting and tagging keywords from conversation, guarantying speedy resolution
Cloud based dedicated login for each operator to handle customer support from any corner of the globle
Take control of all conversations and route it to right agent or bot based on identity, logic, scope and other parameters
No technical expertise required to create complex routing logic. Use GUI based tool to configure your routing rule.
Intelligent routing algorithm to find and attach a sticky agent to ensure repeated one to one chat with same agent
90 percent of consumers expect the brands to respond in less than 8 hrs
All conversation across the channels goes through flow control automation engine. No technical expertise required to create GUI based routing rule with multiple scope, conditions and fulfilment. Global parameters based on working hours helps routing conversation to a bot or agent. Now you can bring your own favourite bot from Google Dialogflow or AWS Lex
