Cancellation and Refund Policy
Effective Date: 01 Apr 2023
This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions governing the cancellation and refund process for the services provided by Mfluence Pvt Ltd. (“Mfluence,” “we,” or “our”) through our website mfluence.biz. Please read this Policy carefully before using our services.
1. Cancellation Policy
1.1. Subscription Plans: Our services are offered on a subscription basis. If you wish to cancel your subscription, you must notify us at least 30 days before the next billing cycle. Failure to do so will result in the automatic renewal of your subscription for the next billing period.
1.2. Customized Services: In the case of customized services tailored to your specific requirements, cancellation requests must be submitted in writing and will be subject to review and approval by Mfluence. We reserve the right to charge any applicable fees for work already completed before the cancellation.
2. Refund Policy
2.1. Subscription Plans: We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our services, you can request a refund within the specified refund period from the date of purchase. Refunds requested after the refund period will not be provided.
2.2. Customized Services: Due to the personalized nature of customized services, refunds are not available once the work has commenced, unless otherwise stated in a separate agreement between Mfluence and the client.
3. Refund Eligibility and Process
3.1. To be eligible for a refund, you must comply with the cancellation procedures mentioned above and provide any requested information or documentation.
3.2. Refunds will be processed using the same payment method used for the original purchase.
3.3. The refund process may take up to 7-10 business days to complete.
3.4. In case of a refund, any promotional credits or discounts applied during the original purchase may be deducted from the refunded amount.
4. Modifications and Terminations
4.1. Mfluence reserves the right to modify or terminate any aspect of this Policy at any time, without prior notice. The updated Policy will be posted on our website and will be effective immediately upon posting.
4.2. In the event of termination of our services, any unused portion of your subscription fees paid in advance will be refunded on a prorated basis, unless the termination is due to a violation of our terms of service.
5. Contact Us
If you have any questions or concerns regarding this Policy, please contact us at firstname.lastname@example.org.