Human Handover
Using human handover, provide immediate solutions to client issues.
When your bot can't handle a challenging conversation with a human handover, take control of the situation
Routing of conversations and seamless transitions
- To route conversations, create teams.
- Send the appropriate conversation to the team that can deal with the customer's problems in detail.
- Give customers a smooth chat experience that makes them pleased and satisfied.
Transform the Conversations
- Increase one-on-one interaction.
- Utilize client qualifying information to customise each interaction.
- With just one switch turn, add some humanity and keep your visitors.
Respond to Complex Questions
- let you take control of the conversation when the bot goes "off-road" and steer it.
- Respond to client inquiries that the bots are not trained to handle.
- Every conversation should have a real-time response option and a SLA timeframe.
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