Give your clients the individualised, high-touch experiences they desire within the same app they already adore. Respond to DMs more quickly, display your newest items to consumers, address their questions, and promote deals in real time.
Deliver precise, lightning-fast, and secure customer help right on Instagram. Respond to messages right away, deal with inquiries and consumer requests quickly, and direct difficult problems to agents.
Use chatbots that are driven by AI to handle hundreds of chats with ease and precision. Deliver real-time, individualized, contextual help to your users with built-in answers, collect user feedback for customer service, and shorten response times by enabling quicker responses.
Engage both new and current consumers in discussions about your goods, deals, and other things. For presenting your product catalogue and giving short answers to frequently requested inquiries like "Do you provide free delivery," icebreakers are fantastic for Instagram chatbots.
Use certain terms to start dialogues in order to intrigue users and increase interaction. Promote keywords in the description of your Instagram post to encourage users to DM your business using them. You may also utilise automatic conversation flows to increase engagement and conversions.
Contextual AI to Agent handoff to lower risk situations Agents have instant access to customer history, transactions, loyalty, and more so they can provide correct assistance and speed up "in-the-moment" sales.