solutions livewebchat – Mfluence | Brand Engagement

# Amazing Feature For

Real-time assistance for your customers

Installing a quick-loading chat widget on your shop will enable you to interact with clients directly from your website and address their queries before they escalate to email tickets.

Streamline your chat assistance

Align with your brand,For a smooth experience

Create customized replies, alter your avatar, and customise the colour to ensure that your customers always see their interactions with your store as human rather than automated.

keep the site's speed lightning-quick

Our chat widget is a quick asset to load on your website, maintaining performance and making responses from your support team even quicker.

Determine each agent's readiness

Select the team members who will be available to receive incoming chat messages and offer them the freedom to leave the room at any time.

Auto-reply beyond the office hours

Even if your customer care representatives are out of the office, live chat can help lead customers to self-service options or gather their contact information to build a ticket so you can assist them as soon as you return to the office.

Quickly switch between chat and other platforms

Create an email thread from a live chat or continue the discussion on social media. Talking to customers at Mfluence is simple, no matter where they are.

Aiding your customers in self-help

Improve your live chat service with self-service features so that your customers can access order data.

Engage in real-time discussions that result in swift resolutions

Showcase your products and give precise order information

To integrate your items and purchasing history directly into the helpdesk, Mfluencem connects to website. Your agents will be able to view what is in stock, share product links, amend orders, issue refunds, and more when they are conversing with customers in real-time.

Kickstart the conversation

Don't wait for an inquiry from a customer. Create a chat campaign to automatically send out messages, provide pro-active help, and/or promote sales. If they ask more questions afterward, your team of agents will be prepared!

Route queries to the appropriate agent or completely automate it

You can direct the conversation based on the most typical client queries using Quick Replies and Rules. Give your customer a quicker response while streamlining the triage procedure for your agents.

Make your chat widget a complete customer support solution

With the help of our Automation Add-on, you can offer self-service routines to cut down on WISMO requests and let consumers solve their own problems without ever opening a ticket.

Features

Automation

OTT Apps

IP Communication

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