chatbot for retail and E- commerce

We Can Help You Renovate Your Online Store!

With e-commerce chatbots, you can provide your consumers with the finest purchasing experience possible. Enable a conversational commerce experience in which customers can pick, shop, and pay just by conversing

Top industrial applications for E-commerce chatbots

Product recommendations

E-commerce chatbots comprehend your customers' specific needs and provide intelligent product recommendations.

Send order information

With automated order and shipment updates, you can keep your clients updated throughout the purchase fulfillment process.

Process exchange or return requests automatically

Allow consumers to initiate returns and refunds directly from the chat interface, as well as ask inquiries.

Provide customized experiences

Chatbots that are coupled with your CRM may harvest customer data and use it to personalize conversations in real-time.

Retarget abandoned shopping carts

When a customer fails to finish a transaction, the bot may send cart reminders and customized offers to urge them to return.

Gather useful insights and analytics

Chatbots provide systematic recordings of client data in real-time, allowing you to get comprehensive insights into behaviors and patterns.

The Advantages of E-Commerce Chatbots

Boost your customer buying experience

With real-time assistance, assist clients throughout their online buying trip and assist them in finding the perfect goods.

Employ conversational marketing

With AI-powered chatbots, you can push the correct offers at the right moment to bring your clients farther down the funnel.

Reduce the cost of customer service

Reduce your customer service costs and calls by allowing chatbots to handle up to 80% of repeated client inquiries.

Increase automation across several departments

Sales

Fill your sales pipeline without adding more employees.

Marketing

Real-time lead generation, nurturing, and conversion.

The back office

Hire a virtual assistant to manage transactions schedules and welcome new staff.

Why should you use Mfluence's E-commerce chatbots?

Customer service across several channels
NLP engine developed in-house
Proactive multilingual assistance
Scalable and customizable
Advanced contextual comprehension
Handover of live agents
Customer intelligence
Simple integrations
There is no code development.

Features

Automation

OTT Apps

IP Communication

Industries