Conversational AI is enabling the next generation of Telecom service desk conversations
Providing outstanding customer service is a critical success factor for telecom firms. Customers have high expectations for customer service and are willing to switch to another telecom provider if the service falls short.
To keep consumers satisfied and remain ahead of the competition, telecom businesses must implement new technology to boost customer interaction and support automation.
Chatbots in the telecom sector assist businesses in providing great customer care by providing tailored client experiences, rapid and accurate query responses, support automation, and increased first call resolution.