chatbot for telecom

Conversational AI for Telecom can help you automate customer service

Conversational AI is enabling the next generation of Telecom service desk conversations

Conversational AI is changing the way telecom companies provide customer support

Providing outstanding customer service is a critical success factor for telecom firms. Customers have high expectations for customer service and are willing to switch to another telecom provider if the service falls short.
To keep consumers satisfied and remain ahead of the competition, telecom businesses must implement new technology to boost customer interaction and support automation.
Chatbots in the telecom sector assist businesses in providing great customer care by providing tailored client experiences, rapid and accurate query responses, support automation, and increased first call resolution.

Standard Assistance

Resolve common and frequent application-related client requests, FAQs, and concerns such as recharges, bill payments, service provisioning, password resets, and complaints, among others. Users will be able to address queries promptly with the aid of VAs, eliminating the need to wait for L1 support agents. The VA can be linked to the backend system and FAQs.

Account/Billing Assistance

Assisting clients in resolving account and billing difficulties that involve many steps. These procedures need step-by-step instructions, which typically take more time. This task may be performed by a virtual assistant instead of a human agent, saving both time and money. VAs assist consumers to finish their tasks by guiding them through each stage.

Product Assistance

Self-service is available. VA to present potential clients with information about the service provider's various products and services. The VA is capable of giving product or service information and guiding the user in selecting the appropriate product or service.

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of AI is estimated to be used by service providers all around the world.

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ChatBot will replace call centre agents who presently answer repetitive queries.

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Network providers' total operational expenses will be reduced.

Chatbots' Advantages in the Telecom Industry

A resolution that is efficient and automated

24/7 call resolution and call deflection
Call Query Handling Time Has Been Reduced
Guided Conversation is simple to utilize and aids in an effective settlement.
Reduced support expenses and more efficient use of agents’ time
Improved Customer Experience

Features

Automation

OTT Apps

IP Communication

Industries